Are your products compatible with Windows XP?
Why doesn't my monitor turn on?
Why is the Plug & Play function on my monitor
not working?
Why is the display on my monitor fuzzy or
it has a ghosting/shadowing problem?
The power light on my monitor blinks amber,
but there is no video or display. What does this mean?
Why does the display on my monitor appear
to be missing some colors?
Why do I see horizontal and vertical disturbances
or waving on the screen?
Why is the display of my monitor not smooth?
Why does my display read "Input Signal Out
of Range"?
Q: Are your products compatible with Windows XP?
A: Yes, and you can download the installation guide here.
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Q:
Why doesn't my monitor turn on?
A: Make sure the power button is ON and the
power cord is properly connected to a grounded power outlet and to the
monitor.
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Q:
Why is the Plug & Play function on my monitor not working?
A: In order for the Plug & Play feature of the
monitor to work, you need a Plug & Play compatible computer and video
card. Check with your computer manufacturer to guarantee your computer
is properly equipped. Also check the monitor's video cable and make sure
none of the pins are bent.
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Q:
Why is the display on my monitor fuzzy or it has a ghosting/shadowing
problem?
A: These problems are caused by using an extension
video cable or switch box. You need to plug the monitor's video cable
directly into the video card connector on the back of your computer to
obtain the best picture quality from the monitor. Also make sure that
all the pins of the monitor's video cable are in good condition.
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Q:
The power light on my monitor blinks amber, but there is no video or display.
What does this mean?
A: Your computer may be in screen saver mode,
it has instructed the monitor to go to power saving mode, or the monitor's
video cable is not properly connected to the computer. Another possible
cause of this is a locked-up or inoperative computer, since the computer
is supplying the monitor with all the display data or information. Move
the mouse or press a key to deactivate the screen saver or power saving
mode. Check the monitor's video cable and make sure it is snugly connected
to the computer. To see if the computer is operating properly, press the
CAPS LOCK key repeatedly while checking the CAPS LOCK light on teh keyboard.
If the light is not turning on and off as you press the key, the computer
is not functioning. Contact your computer manufacturer for help.
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Q:
Why does the display on my monitor appear to be missing some colors?
A: Inspect the monitor's video cable to make
sure none of the pins are bent and it is connected snugly to the computer.
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Q:
Why do I see horizontal and vertical disturbances or waving on the screen?
A: First display the Windows Shut Down screen
by clicking on the "Start" menu and then on "Shut Down." Next, active
the AUTO-ADJUST feature on your monitor (refer to your monitor's documentation
for instructions). Once it is completed, click on "Cancel" to return to
your regular desktop.
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Q:
Why is the display of my monitor not smooth?
A: Make sure the monitor is set to run at its
true or native resolution.
If you have a 15" LCD, the native and recommended resolution is 1024 x
768 @ 60 or 75Hz.
For a 17" LCD, the native and recommended resolution is 1280 x 1024 &
60 or 75Hz.
You can adjust the resolution in the "Display Properties" menu located
in the "Control Panel."
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Q:
Why is my display read "Input Signal Out of Range"?
A: Please verify the resolution and refresh
rate setting on your system. Below is a list of factory recommended resolution
and refresh rate settings. The monitor will not display properly if resolution
and refresh rate setting are higher than its maximum recommended resolution
and refresh rate.
For All 15" TFT-LCD monitors:
Set the resolution to 1024 x 768 @ 60Hz, 70Hz or 75Hz.
For All 17" TFT-LCD monitors: Set the resolution to 1280
x 1024 @ 60Hz, 70Hz or 75Hz.
For All 18.1" TFT-LCD monitors: Set the resolution to 1280
x 1024 @ 60Hz, 70Hz, or 75hz.
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Please follow the
instructions below to change the refresh rate and resolution. If you have
an version of Windows earlier than Windows 95, please contact your video
card vendor for assistance.
For Windows 95 OSR-2
- Click the right mouse button on an empty spot on the desktop
- In the popup menu, click on "Properties"
- Click on the "Settings" tab at the top of the "Display Properties"
window
- Click and hold the "Resolution" button and change the resolution to
the monitor's recommended resolution
- Click on "Advanced Properties"
- Click on the "Adapter" tab
- Click on the down arrow in the "Refresh" window
- Select 60Hz.
- Click on "Apply" and follow Windows' dialog prompts
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For Windows 98
- Click the right mouse button on an empty spot on the desktop
- In the popup menu, click on "Properties"
- Click on the "Settings" tab at the top of the "Display Properties"
window
- Click and hold the "Resolution" button and change the resolution to
the monitor's recommended resolution
- Click on "Advanced", then click on the "Adapter" tab
- Next, click on the down arrow in the "Refresh" window
- Select 60Hz
- Click on "Apply" and follow Windows' dialog prompts
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For Windows 2000
- Click the right mouse button on an empty spot on the desktop
- In the popup menu, click on "Properties"
- Click on the "Settings" tab at the top of the "Display Properties" window
- Click and hold the "Resolution" button and change the resolution to the monitor's recommended resolution
- Click on "Advanced"
- Click on the "Monitor" tab
- Click on the down arrow in the "Refresh Frequency" window
- Select 60Hz
- Click on "Apply" and follow Windows' dialog prompts.
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